Frequently Asked Questions:

  • Q. How do I get email flyer prices on my Internet order?

    A. Order from the site and ask your salesman to get you the correct sales price in the remarks section prior to submitting the order.

  • Q. When an item is listed as allocated does that mean that it is in stock?

    A. No. Allocated means that these items are currently allocated to our sales people when they are available.

  • Q. What is the amount needed to purchase for free shipping?

    A. We do not have a cut off point for free shipping. However, once your order reaches $500.00 we are able to help you with your shipping costs by giving you a percentage of the profit margin from your order back to you towards freight costs.

  • Q. Why are the items I put in my cart now showing out of stock?

    A. Putting items in your cart does not remove them from inventory. It is best to submit the order to retain items you know that you want. You can use the remarks section to let your salesman know that you want this order held to be added too in a day or two.

  • Q. Why do I have a HAZMAT fee?

    A. Whenever you are shipping powder, primers or cannon fuse FedEx charges a fee on top of the freight charge. Note: You are able to have any combination of these products up to 50lbs for one fee. Any amount of hazardous materials above 50 lbs. will add an additional fee.

  • Q. What is status of my online order? Has it shipped yet?

    A. You can check the status of your order by logging into your account and selecting Order Status from the top menu bar. Your recent orders will be listed and the current status (Pending, Holding or Shipped) will be indicated. If the order indicates that it shipped on the same day you are checking on it, please wait until the next day to attempt to track it.

  • Q. How do I track my order that I placed online?

    A. Log into your account, and select Order Status from the top menu bar. Find the order you want to track and click on detail at the end of the line. At the bottom of the page is the line Click here to track by FedEx Tracking Number: Click on the word here and you will be transferred to the FedEx web site. The number beginning with C is NOT a FedEx tracking number - it is the CSSI Reference number, so you'll want to copy it, and then click on the Track by Reference button directly below. Paste the reference number into the box entitled Shipment Reference. Drop down and select United States in the Destination Country. Enter your destination zip code in the bottom box and click Track. Your tracking information will be displayed. You can also call your sales person after 4:00PM of the day that your order shipped and they can give you the FedEx tracking number, if you prefer.

  • Q. My order is being shipped COD. How can I tell how much I need to get a money order for before it gets here?

    A. When placing an order, the shipping charges in your cart are ESTIMATED. The actual shipping charges won't be applied until the order is actually processed and could vary slightly. DO NOT use this total for your money order or cashier's check. Log into your account, and select Order Status from the top menu bar. Find the order you want to track and click on detail at the end of the line. If the status still says Pending, then the order hasn't been processed yet. Check back later and looked for Shipped in the status section. Once the order has been coded as Shipped, the correct order total will be displayed at the bottom of the column of charges. Use this total for your money order or cashier's check.

  • Q. How can I view or re-print an invoice?

    A. Log into your account, and select Your Account from the menu bar. In the Account History box on the left side of screen, select Invoices. Find the invoice you want to view/print and click on Details. Click on View Full Invoice and a printable version of the invoice will be displayed.

  • Q. How do I pay for orders?

    A. We have several ways to pay for your order. We can do COD for an $12.50 charge from FedEx. We can take your check by fax or email once the proper forms are filled out. We can take credit cards on some orders. Also, we can set you up with Net 30 Terms with the proper forms.

  • Q. Do I have to have any FFL to do business with CSSI?

    A. No, but we will need a copy of your business license and a description of your business.

  • Q. What do I need to send in to do business with CSSI?

    A. We will need a SIGNED copy of your FFL (if applicable), a business license or state tax ID, and if you are in TN, GA, AL, NC, KY, or SC, we will need a blanket certificate as well.

  • Q. How do you ship orders?

    A. We ship using FedEx, USPS, and motor freight.

  • Q. How does CSSI ship firearms?

    A. We ship long guns FedEx ground but handguns must go FedEx 2nd day air.

  • Q. Can long guns and pistols ship together?

    A. Only on Common Carrier, or our route truck.